Cancellation guide

How to cancel Vodafone

A clear, step-by-step guide to cancelling your Vodafone mobile, plus the things worth checking before you leave.

Before you cancel

  • You may be in a minimum contract, so leaving early can trigger an early-exit charge. Ask for the exact figure before you agree to anything.
  • Expect to be offered a retention discount or loyalty deal to make you stay. If you're sure you want to cancel, stand your ground.
  • There may be a notice period, so you can be billed for a short while after you ask to leave. Cancel as early as you can.
  • Cancel from the account you actually pay with, and make sure you're the billing owner before you start.
  • Always get your cancellation confirmed in writing and keep it.

How to cancel Vodafone, step by step

  1. Decide if you're switching to another network. To keep your number, text PAC to 65075 for a Porting Authorisation Code; to leave without keeping it, text STAC to 65075. Vodafone replies with the code and any early-termination charge.
  2. Give the PAC or STAC to your new provider and the switch completes within one working day, with no 30 days' notice needed.
  3. If you're not switching to another provider, call to cancel: 191 (free from a Vodafone mobile) or 03333 040 191.
  4. For a standard cancellation you must give 30 days' notice and pay for that period.
  5. Check your minimum term first, early-termination charges apply if you're still in it.
  6. Ask for written confirmation.

Ways to cancel

By phone
03333 040 191
Online
vodafone.co.uk

Notice, fees & cooling-off

Notice period
30 days for a standard cancellation (billed for that period); none when porting out via PAC/STAC (ends when the new provider activates). 14-day cooling-off on new contracts. Fee-free 30-day window if Vodafone sends an above-contract price-rise notice.
Early-exit charge
Early Termination Charge within the minimum term = sum of remaining monthly airtime charges minus a ~2% early-payment discount; broadband is similar. Any device/equipment subsidy is charged separately. Unreturned broadband router costs ~£72-£99 (or £199 for the Ultra Hub).
Cooling-off
14 days from sign-up for contracts taken online or by phone

5 Jul 2026