How to cancel The Wall Street Journal

Before you cancel

• There's no fixed contract, so you can cancel anytime. Your access simply runs to the end of the period you've paid for.
• Expect to be offered a retention discount or loyalty deal to make you stay. If you're sure you want to cancel, stand your ground.
• There may be a notice period, so you can be billed for a short while after you ask to leave. Cancel as early as you can.
• If you subscribed through Apple, Google or another provider, you must cancel with them, not The Wall Street Journal directly.
• Get a confirmation (on-screen or by email) and keep it as proof of the date you cancelled.

How to cancel The Wall Street Journal, step by step

1. Sign in to the WSJ Customer Center at customercenter.wsj.com.
2. Open 'Manage Subscriptions' and select the subscription you want to end.
3. Choose 'Cancel Subscription' and work through the reason and retention-offer prompts to the cancel confirmation.
4. If the online cancel option is not available for your account, use live chat or call to cancel.
5. Phone: US 1-800-568-7625, Europe +44 20 3426 1313.
6. Keep the confirmation of your cancellation.

Ways to cancel

By phone

1-800-568-7625

Online

customercenter.wsj.com

By email

[email protected]

Notice, fees & cooling-off

Notice period

Monthly/quarterly plans: access continues to the end of the billing cycle. Annual/semi-annual: access ends immediately on cancellation (with a prorated refund).

Early-exit charge

None; monthly/quarterly plans generally non-refundable. Cancellation flow is notoriously friction-heavy with retention agents; intro rates jump sharply at renewal.