How to cancel The New York Times

Before you cancel

• There's no fixed contract, so you can cancel anytime. Your access simply runs to the end of the period you've paid for.
• Expect to be offered a retention discount or loyalty deal to make you stay. If you're sure you want to cancel, stand your ground.
• There may be a notice period, so you can be billed for a short while after you ask to leave. Cancel as early as you can.
• If you subscribed through Apple, Google or another provider, you must cancel with them, not The New York Times directly.
• Get a confirmation (on-screen or by email) and keep it as proof of the date you cancelled.

How to cancel The New York Times, step by step

1. Sign in at nytimes.com and go to your account, then 'Subscription Overview'. Cancellation online is available for eligible subscriptions.
2. If there's no online option for your plan, use live chat through the Help Centre, or the Help Centre contact form.
3. To cancel by phone, call Customer Care on +1 800 698 4637.
4. There is no direct public cancellation email; email requests go through a customer support request.
5. You keep access until the end of the current billing cycle.

Ways to cancel

By phone

1-866-273-3612

Online

nytimes.com

By email

[email protected]

Notice, fees & cooling-off

Notice period

Cancel before the next billing date; access continues to end of current cycle. (Cancelling a free trial ends access immediately.)

Early-exit charge

None; typically no refund for the remaining part of a paid period. Intro promo rates step up sharply at renewal.