Cancellation guide

How to cancel The Gym Group

A clear, step-by-step guide to cancelling your The Gym Group membership, plus the things worth checking before you leave.

Before you cancel

You may be in a minimum contract, so leaving early can trigger an early-exit charge. Ask for the exact figure before you agree to anything.
Expect to be offered a retention discount or loyalty deal to make you stay. If you're sure you want to cancel, stand your ground.
There may be a notice period, so you can be billed for a short while after you ask to leave. Cancel as early as you can.
Cancel from the account you actually pay with, and make sure you're the billing owner before you start.
Always get your cancellation confirmed in writing and keep it.

Log in to the member's area on the website (or the app) and go to the 'my membership' section to manage your membership.
If you pay by recurring card payment, Customer Service must cancel it for you via Live Chat, there is no self-serve cancel button.
If you pay by direct debit, you can also stop the mandate with your bank, but tell The Gym Group so your account isn't left showing as unpaid.
Make the change at least 4 working days before your billing cycle to avoid being charged your next monthly payment (allow 5 to be safe).
Keep written confirmation of the cancellation.

Notice period: Cancel at least 4-5 working days before your billing date; with less notice that month's payment may still be taken and isn't refunded. 14-day cooling-off on new joins.
Early-exit charge: None on monthly (no exit fee). No refunds for unused monthly time. Fixed-term: no refund for remaining term unless cancelled within the first 14 days. Cancelling your Direct Debit ends access immediately.
Cooling-off: 14 days from purchase (refund reduced if you have already used the gym)

5 Jul 2026