How to cancel Rosetta Stone

Before you cancel

• There's no fixed contract, so you can cancel anytime. Your access simply runs to the end of the period you've paid for.
• Expect to be offered a retention discount or loyalty deal to make you stay. If you're sure you want to cancel, stand your ground.
• There may be a notice period, so you can be billed for a short while after you ask to leave. Cancel as early as you can.
• If you subscribed through Apple, Google or another provider, you must cancel with them, not Rosetta Stone directly.
• Get a confirmation (on-screen or by email) and keep it as proof of the date you cancelled.

How to cancel Rosetta Stone, step by step

1. Sign in on a computer - cancelling is not available in the mobile app or mobile website.
2. Click your current learning language in the top toolbar and choose 'My Account'.
3. Under 'Your products', select 'TURN OFF AUTO RENEW'.
4. For a refund within the 30-day guarantee, contact support by phone (1-800-767-3882) or email with your order number.
5. Keep the confirmation; refunds can take up to 10 business days.

Ways to cancel

By phone

1-800-767-3882

Online

support.rosettastone.com

By email

[email protected]

Notice, fees & cooling-off

Notice period

Turn off auto-renew before your renewal date; access continues to the end of the paid term.

Early-exit charge

None. Money-back guarantee on direct purchases: newer Sapphire subs cite a 14-day satisfaction guarantee, while the purchase T&Cs cite a 30-day money-back window and a further 30-day-after-renewal refund - confirm which applies. No refunds via app-store purchases (use Apple/Google).

Cooling-off

30-day money-back guarantee from date of purchase (website purchases).