How to cancel PureGym

Before you cancel

• There's no fixed contract, so you can cancel anytime. Your access simply runs to the end of the period you've paid for.
• Expect to be offered a retention discount or loyalty deal to make you stay. If you're sure you want to cancel, stand your ground.
• There may be a notice period, so you can be billed for a short while after you ask to leave. Cancel as early as you can.
• Cancel from the account you actually pay with, and make sure you're the billing owner before you start.
• Always get your cancellation confirmed in writing and keep it.

How to cancel PureGym, step by step

1. Sign in to the Member's Area at members.puregym.com with your email and PIN, or use the PureGym app.
2. Open the 'Your Gym Pass' section and choose 'Freeze or Cancel Your Membership'.
3. Select cancel and confirm. Give up to 4 working days' notice before your next payment date so the request is processed in time.
4. Your membership stays active until the day before your next payment would have been taken.
5. For a fixed-term (paid-in-full or minimum-term) membership the online tool won't handle it, email [email protected] to arrange cancellation.

Ways to cancel

Online

members.puregym.com

By email

[email protected]

By post

Pure Gym Limited, Town Centre House, The Merrion Centre, Leeds, LS2 8LY, UK

Notice, fees & cooling-off

Notice period

Give at least 4 working days' notice before your next payment date; miss it and one more month is charged. 14-day cooling-off for new members (full refund).

Early-exit charge

None on rolling monthly. Fixed-term early exit: you get a 50% refund of the pro-rata'd fees for the remaining term (email Member Services).

Cooling-off

14 days from when the contract started, cancel for a refund (minus a charge reflecting any gym use if you started straight away).