How to cancel Planet Fitness

Before you cancel

• You may be in a minimum contract, so leaving early can trigger an early-exit charge. Ask for the exact figure before you agree to anything.
• Expect to be offered a retention discount or loyalty deal to make you stay. If you're sure you want to cancel, stand your ground.
• There may be a notice period, so you can be billed for a short while after you ask to leave. Cancel as early as you can.
• Cancel from the account you actually pay with, and make sure you're the billing owner before you start.
• Always get your cancellation confirmed in writing and keep it.

How to cancel Planet Fitness, step by step

1. Cancellation is handled by your HOME club (where you joined), not head office - phone and email cancellations are not accepted.
2. Cancel in person: visit your home club, bring photo ID, and ask the front desk to cancel.
3. Or by post: send a cancellation letter by USPS Certified Mail to your home club, including your name, member ID and request to cancel.
4. Give 30 days' notice: to stop a monthly charge, the club must receive your request by ~the 10th; for the annual fee, by the 25th of the prior month.
5. Some clubs now allow online cancellation via your account at planetfitness.com - check whether yours does.
6. Keep proof (certified-mail receipt or written confirmation); processing can take up to 7 business days.

Ways to cancel

Online

planetfitness.com

By post

Your HOME club address (the location where you signed up)

Notice, fees & cooling-off

Notice period

30 days' written notice. To stop a monthly payment, the club must receive your request by around the 10th of the month; annual fee cancellations must be received by the 25th of the month before it's due.

Early-exit charge

$58 buyout fee if you cancel before a 12-month commitment membership ends. No-commitment plans usually cancel with no fee.