How to cancel HelloFresh

Before you cancel

• There's no fixed contract, so you can cancel anytime. Your access simply runs to the end of the period you've paid for.
• Expect to be offered a retention discount or loyalty deal to make you stay. If you're sure you want to cancel, stand your ground.
• There may be a notice period, so you can be billed for a short while after you ask to leave. Cancel as early as you can.
• Cancel from the account you actually pay with, and make sure you're the billing owner before you start.
• Get a confirmation (on-screen or by email) and keep it as proof of the date you cancelled.

How to cancel HelloFresh, step by step

1. Sign in at hellofresh.co.uk and select your username (top right).
2. Click 'Account settings', then make sure you are on 'Plan Settings'.
3. Scroll down and click 'Stop my deliveries' (on the app: Menu or Account > Plan Settings > Cancel Plan).
4. Work through the retention prompts (discounts, pauses, plan swaps) and confirm you want to cancel.
5. You will get a confirmation email; keep it for your records.

Ways to cancel

By phone

0333 050 8174

Online

hellofresh.co.uk

By email

[email protected]

By post

HelloFresh, Fresh Farm, 60 Worship Street, London EC2A 2EZ

Notice, fees & cooling-off

Notice period

Cancel/skip by cut-off: ~11:59pm PST, 5 days before delivery. Boxes already in production still ship & charge.

Early-exit charge

None; no refunds for already-processed boxes