How to cancel eHarmony

Before you cancel

• You may be in a minimum contract, so leaving early can trigger an early-exit charge. Ask for the exact figure before you agree to anything.
• Expect to be offered a retention discount or loyalty deal to make you stay. If you're sure you want to cancel, stand your ground.
• There may be a notice period, so you can be billed for a short while after you ask to leave. Cancel as early as you can.
• If you subscribed through Apple, Google or another provider, you must cancel with them, not eHarmony directly.
• Get a confirmation (on-screen or by email) and keep it as proof of the date you cancelled.

How to cancel eHarmony, step by step

1. If eharmony bills you directly, log in on the website and click the down-arrow next to your profile photo (portrait) at the top.
2. Open 'Data & settings', then select 'Cancel auto renewal' (shown as 'Amend subscription' in some regions).
3. Review the details and confirm at the bottom of the page; this turns off automatic renewal only.
4. If Apple bills you, cancel in iPhone Settings > your name > Subscriptions > eharmony (see the billing-partner section below).
5. If Google Play bills you, cancel in the Play Store > Payments & subscriptions > Subscriptions > eharmony (see below).
6. Keep the confirmation; if you can't reach the setting, use the 'Contact Customer Care' form (available 24/7) from the eharmony help site.

Ways to cancel

By phone

1-844-544-3173

Online

support.eharmony.com

By email

[email protected] (cancellations); [email protected] (general)

By post

eHarmony, Inc., Attn: Cancellations, P.O. Box 241810, Los Angeles, CA 90024, USA

Notice, fees & cooling-off

Notice period

Turning off auto-renew stops future renewals but your current term runs to its end. Installment plans: you remain liable for the full committed term even after cancelling.

Early-exit charge

None, but no refund except cooling-off states (e.g. CA, NY - 3 days) or death/disability