Cancellation guide

How to cancel BritBox

A clear, step-by-step guide to cancelling your BritBox Streaming, plus the things worth checking before you leave.

Before you cancel

There's no fixed contract, so you can cancel anytime. Your access simply runs to the end of the period you've paid for.
Expect to be offered a retention discount or loyalty deal to make you stay. If you're sure you want to cancel, stand your ground.
There may be a notice period, so you can be billed for a short while after you ask to leave. Cancel as early as you can.
If you subscribed through Apple, Google or another provider, you must cancel with them, not BritBox directly.
Get a confirmation (on-screen or by email) and keep it as proof of the date you cancelled.

Primary route: sign in at britbox.com in a web browser (not the TV or mobile app).
Click your profile/name in the top right corner and open your 'Account' page.
Go to the subscription section and select 'Cancel subscription'.
Click past any retention offer or reason prompt and confirm the cancellation.
You'll get a confirmation email showing your last day of access.
If you need help, use the Help Centre contact form or email [email protected].

Notice period: end of billing cycle; cancel before your next renewal date. 7-day free trial converts automatically - cancel before it ends.
Early-exit charge: None; no refunds for unused period

4 Jul 2026