How to cancel Amazon Prime Video

Before you cancel

• There's no fixed contract, so you can cancel anytime. Your access simply runs to the end of the period you've paid for.
• Expect to be offered a retention discount or loyalty deal to make you stay. If you're sure you want to cancel, stand your ground.
• There may be a notice period, so you can be billed for a short while after you ask to leave. Cancel as early as you can.
• If you subscribed through Apple, Google or another provider, you must cancel with them, not Amazon Prime Video directly.
• Get a confirmation (on-screen or by email) and keep it as proof of the date you cancelled.

How to cancel Amazon Prime Video, step by step

1. Sign in on your local Amazon/Prime Video site (amazon.com in the US, amazon.co.uk in the UK, and so on).
2. Open 'Account & Settings' and select the 'Your Account' tab.
3. For a Prime Video-only subscription, select 'End Subscription'.
4. Prime Video is also included with Amazon Prime. To cancel full Amazon Prime, under 'Prime Membership' select 'Edit on Amazon' (or go to 'Your Memberships and Subscriptions' and select 'End Membership').
5. Follow the prompts and confirm. You can reverse the cancellation until the end date.

Ways to cancel

Online

primevideo.com

Notice, fees & cooling-off

Notice period

end of billing period. UK: full refund if you cancel within 14 days of confirmation and haven't used Prime benefits; otherwise a prorated refund based on benefits used.

Cooling-off

14 days from confirmation (UK) - full refund if no Prime benefits have been used.